Shipping and Return Policy

Thank you for visiting and shopping at Phones Store Kenya. The following are the terms and conditions that constitute our Shipping and Return Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 1-3 business days. Orders are also shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment methodEstimated delivery timeShipment cost
Standard Shipping Rates1-3 business daysKshs. 750

Kindly note that these shipping costs change from time to time and therefore updated figures will always be on the check out page.  Delivery delays can occasionally occur due to unavoidable circumstances. You will be advised when such occasions arise. 

Shipment to P.O. boxes or APO/FPO addresses

Phones Store Kenya ships to addresses and locations within Kenya only. We do not ship to P.O. boxes but to specific locations agreed upon by the client e.g. Apartment, House No. Petrol Stations, Eateries etc.

Shipment confirmation & Order tracking

You will receive an Order Confirmation immediately when you make an order and also a Shipment Confirmation email once your order has shipped. 

Customs, Duties and Taxes

Phones Store Kenya is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Phones Store Kenya is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us immediately.

Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@phonesstorekenya.com  with details of the product and the defect.

You can send the item you consider defective by contacting us or visiting us in our warehouse with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Exchanges

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us or visit us in our warehouse with details of the product and the defect.

Upon receipt of the returned product, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.